Operations Teams

Vendor selection, process changes, and resource allocation.

Procurement approvals and process changes tracked with aging alerts and delay cost modeling.

Operations decision backlog

COO James Whitfield surfaces vendor selections, procurement sign-offs, and process changes that sit in email chains for weeks — ranked by cost impact and team blockage.

01
Ingest

Capture ops decisions from Confluence, Gmail, and procurement tickets

02
Score

Rank by savings potential, implementation risk, and teams blocked

03
Track

Aging alerts at 14, 30, and 60 days with auto-escalation

04
Report

Weekly ops brief with oldest items and cumulative delay cost

  • Cloud vendor selection — 38 days · $840K downtime · migration frozen
  • Vendor consolidation — $800K savings · 11 days pending sign-off
  • Procurement policy update — 22 days · 6 purchase requests queued
  • Support tooling migration — 16 days · CS team blocked on integration

Outcome: COO identified $3.2M in delay costs from 11 ops decisions. Average resolution time dropped from 28 to 11 days.